Privacy Policy

Basework builds apps for Shopify merchants. For questions about this policy or about your data, contact us at tom@thedigitalhub.uk.

When you install a Basework app we process:

• Store details: shop domain, store name, plan, primary and alternate languages.
• Store content submitted for translation: product, collection, page, blog, theme, menu, notification, policy, metaobject and SEO content.
• Account details of the staff members who use the app.
• Usage data: translated word counts, job history and error logs.

We do not need or intentionally collect end-customer personal data. Please avoid entering personal data into fields submitted for translation.

To provide the app you installed, to bill you correctly through Shopify, to provide support, and to keep the service secure and reliable.

We rely on the following providers. This list is indicative and may be updated:

• Shopify — platform, authentication, content APIs and billing.
• Supabase — application database and hosting infrastructure.
• Google Gemini — AI translation processing.
• Resend — transactional email delivery.

Store content and translations are retained while your app is installed. After uninstallation, data is deleted within 90 days, other than records we must keep for accounting or legal reasons.

You can request access to, correction of, or deletion of your data by emailing tom@thedigitalhub.uk. You can also export your translations to CSV from inside the app at any time.

If we materially change this policy we will update the date above and, where required, notify merchants in the app.