Privacy Policy

1. Introduction

BCHLL Ltd ("we", "our", or "us"), trading as Basework, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify translation application and visit our website.

Our registered address is: English House, Railway St, Pocklington, YO42 2QZ, United Kingdom.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, Shopify store URL)
• Billing information (processed securely through Shopify)
• Contact form submissions
• Support requests and communications

2.2 Information Collected Automatically

• Store content that you choose to translate (products, collections, pages, etc.)
• Usage data and analytics
• Device and browser information
• IP address and approximate location

2.3 Information from Third Parties

• Shopify account information when you install our app
• Translation service providers (OpenAI, Google, DeepL) for processing translations

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our translation services
• Process translations using AI providers
• Sync translations with your Shopify store
• Process payments and manage subscriptions
• Respond to your inquiries and provide customer support
• Send service-related communications
• Analyze usage patterns to improve our services
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Translation Service Providers: OpenAI, Google Gemini, and DeepL to process your translations. Your content is sent to these services solely for translation purposes.
• Shopify: To integrate with your store and process billing
• Service Providers: Hosting, analytics, and other services that help us operate
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. Translation history is retained to enable features like translation memory and history viewing. You can request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at hello@kopen.digital.

8. International Data Transfers

Your information may be transferred to and processed in countries outside of your residence, including the United States (for AI translation services). We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: