Support

We’re here to help

Questions about translations, billing or getting set up? Send us the details and you’ll hear back from a real person.

Send a message

Fill this in and we’ll reply to the email address you give us.

Email us directly

Prefer your own inbox? Write to tom@thedigitalhub.uk.

Response times

We answer most messages within one business day, Monday to Friday.

Before you write

Answers to the most common questions

Plan details and word allowances are on the pricing page, and the AI Translations page covers what Basework can translate in your store.